{"id":8289,"date":"2024-04-24T22:01:01","date_gmt":"2024-04-24T14:01:01","guid":{"rendered":""},"modified":"2024-04-24T22:01:01","modified_gmt":"2024-04-24T14:01:01","slug":"BPM\u3001CRM\u3001ERP\u3001MES\u3001DRP\u8fd9\u7c7b\u90fd\u662f\u4ec0\u4e48\u7cfb\u7edf\uff1f","status":"publish","type":"post","link":"https:\/\/mushiming.com\/8289.html","title":{"rendered":"BPM\u3001CRM\u3001ERP\u3001MES\u3001DRP\u8fd9\u7c7b\u90fd\u662f\u4ec0\u4e48\u7cfb\u7edf\uff1f"},"content":{"rendered":"<p><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" style=\"display: none;\"> \n <path stroke-linecap=\"round\" d=\"M5,0 0,2.5 5,5z\" id=\"raphael-marker-block\" style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\"><\/path> \n<\/svg> 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Management\uff09\u5373\u4e1a\u52a1\u6d41\u7a0b\u7ba1\u7406\u7cfb\u7edf<\/strong>\uff0c\u662f\u6307\u5bf9\u7aef\u5230\u7aef\u4e1a\u52a1\u6d41\u7a0b\u8fdb\u884c\u5efa\u6a21\u3001\u5206\u6790\u548c\u4f18\u5316\uff0c\u4ee5\u5b9e\u73b0\u6218\u7565\u4e1a\u52a1\u76ee\u6807\uff0c\u5176\u7279\u70b9\u662f\u6ce8\u91cd\u6d41\u7a0b\u9a71\u52a8\u4e3a\u6838\u5fc3\uff0c\u5b9e\u73b0\u7aef\u5230\u7aef\u5168\u6d41\u7a0b\u4fe1\u606f\u5316\u7ba1\u7406\u3002BPM\u65b9\u6cd5\u53ef\u4ee5\u5e94\u7528\u4e8e\u7ecf\u5e38\u91cd\u590d\u3001\u6b63\u5728\u8fdb\u884c\u6216\u53ef\u9884\u6d4b\u7684\u4efb\u52a1\u548c\u6d41\u7a0b\u3002<br \/> 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\/> <strong>\u90a3\u4e48\u4ec0\u4e48\u53c8\u662fCRM\u7cfb\u7edf\u5462\uff1f<\/strong><br \/> \u5982\u679c\u8bf4BPM\u662f\u4e00\u4e2a\u4f01\u4e1a\u5bf9\u4eba\u529b\u7ba1\u7406\u4ee5\u53ca\u529e\u516c\u7684\u6570\u5b57\u5316\u8f6c\u578b\u7684\u6392\u5934\u5175\uff0c\u90a3\u4e48CRM\u5219\u662f\u4e00\u4e2a\u4f01\u4e1a\u7684\u4ea7\u54c1\u9500\u552e\u7684\u91cd\u8981\u5e73\u53f0\u3002<br \/> <strong>CRM\u7cfb\u7edf\u5168\u7a0b\u4e3a(Customer Relationship Management)\u5373\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7cfb\u7edf\uff0c\u53c8\u79f0\u4e3a\u9500\u552e\u7ba1\u7406\u7cfb\u7edf\u3002<\/strong> CRM\u7cfb\u7edf\u5219\u662f\u4f01\u4e1a\u4e3a\u63d0\u9ad8\u6838\u5fc3\u7ade\u4e89\u529b\uff0c\u5229\u7528\u901a\u8fc7\u4fe1\u606f\u6280\u672f\u4e13\u95e8\u5f00\u53d1\u7684\u7cfb\u7edf\u8f6f\u4ef6\u7528\u6765\u534f\u8c03\u4f01\u4e1a\u4e0e\u987e\u5ba2\u95f4\u5728\u9500\u552e\u3001\u8425\u9500\u548c\u670d\u52a1\u4e0a\u7684\u4ea4\u4e92\uff0c\u4ece\u800c\u63d0\u5347\u5176\u7ba1\u7406\u65b9\u5f0f\uff0c\u5176\u6700\u7ec8\u76ee\u6807\u662f\u5438\u5f15\u65b0\u5ba2\u6237\u3001\u4fdd\u7559\u8001\u5ba2\u6237\u4ee5\u53ca\u5c06\u5df2\u6709\u5ba2\u6237\u8f6c\u4e3a\u5fe0\u5b9e\u5ba2\u6237\uff0c\u589e\u52a0\u5e02\u573a\u3002<br \/> CRM\u7684\u4e3b\u8981\u542b\u4e49\u5c31\u662f\u901a\u8fc7\u5bf9\u5ba2\u6237\u8be6\u7ec6\u8d44\u6599\u7684\u6df1\u5165\u5206\u6790\uff0c\u6765\u63d0\u9ad8\u5ba2\u6237\u6ee1\u610f\u7a0b\u5ea6\uff0c\u4ece\u800c\u63d0\u9ad8\u4f01\u4e1a\u7684\u7ade\u4e89\u529b\u7684\u4e00\u79cd\u624b\u6bb5\u3002<br \/> \u5ba2\u6237\u5173\u7cfb\u662f\u6307\u56f4\u7ed5\u5ba2\u6237\u751f\u547d\u5468\u671f\u53d1\u751f\u3001\u53d1\u5c55\u7684\u4fe1\u606f\u5f52\u96c6\u3002\u5ba2\u6237\u5173\u7cfb\u7ba1\u7406\u7684\u6838\u5fc3\u662f\u5ba2\u6237\u4ef7\u503c\u7ba1\u7406\uff0c\u901a\u8fc7\u201c\u4e00\u5bf9\u4e00\u201d\u8425\u9500\u539f\u5219\uff0c\u6ee1\u8db3\u4e0d\u540c\u4ef7\u503c\u5ba2\u6237\u7684\u4e2a\u6027\u5316\u9700\u6c42\uff0c\u63d0\u9ad8\u5ba2\u6237\u5fe0\u8bda\u5ea6\u548c\u4fdd\u6709\u7387\uff0c\u5b9e\u73b0\u5ba2\u6237\u4ef7\u503c\u6301\u7eed\u8d21\u732e\uff0c\u4ece\u800c\u5168\u9762\u63d0\u5347\u4f01\u4e1a\u76c8\u5229\u80fd\u529b\u3002\u5b83\u4e0d\u4ec5\u4ec5\u662f\u4e00\u4e2a\u8f6f\u4ef6\uff0c\u5b83\u662f\u65b9\u6cd5\u8bba\u3001\u8f6f\u4ef6\u548cIT\u80fd\u529b\u7efc\u5408\uff0c\u662f\u5546\u4e1a\u7b56\u7565\u3002\u901a\u4fd7\u7684\u6765\u8bf4CRM\u626e\u6f14\u7740\u4e00\u4e2a\u4f01\u4e1a\u7684\u65b0\u7684\u9500\u552e\u8ba2\u5355\u4ece\u8425\u9500\u62c9\u53d6\u5230\u6700\u540e\u5408\u540c\u7b7e\u8ba2\u4ea4\u4ed8\uff0c\u5408\u540c\u91d1\u989d\uff0c\u516c\u53f8\u4ea7\u54c1\u7ba1\u7406\u7684\u7ba1\u7406\u5e73\u53f0\uff0c\u4e3b\u8981\u7a81\u51fa\u5bf9\u9500\u552e\u7684\u4e00\u4e2a\u7ba1\u7406\u3002<br \/> <strong>\u89e3\u91ca\u5b8cCRM\u53c8\u6765\u5230\u4e86ERP\uff0c\u5bf9\u4e8eERP\u8fd9\u4e2a\u8bcd\u5f88\u591a\u4eba\u90fd\u5f88\u719f\u6089\uff0c\u5927\u5230\u516c\u53f8\uff0c\u5c0f\u5230\u8def\u8fb9\u7684\u96f6\u98df\u5e97\uff0c\u90fd\u6709\u4e00\u5957ERP\u7cfb\u7edf\uff0cERP\u5f88\u591a\u4eba\u4e5f\u4f1a\u89c9\u5f97\u53eb\u4ed3\u5e93\u7ba1\u7406\u7cfb\u7edf\u3002<\/strong><br \/> ERP\u5168\u7a0b\uff08ERP (Enterprise Resource Planning)\u4f01\u4e1a\u8d44\u6e90\u8ba1\u5212<br \/> ERP\u8f6f\u4ef6\u662f\u73b0\u4ee3\u4f01\u4e1a\u7ba1\u7406\u7684\u7406\u60f3\u5de5\u5177\uff0c\u53ef\u786e\u4fdd\u6d41\u7a0b\u987a\u5229\u8fdb\u884c\u3002\u901a\u8fc7\u501f\u52a9ERP\u7cfb\u7edf\u89e3\u51b3\u65b9\u6848\u7684\u5f3a\u5927\u529f\u80fd\uff0c\u8f7b\u677e\u5206\u6790\u9500\u552e\u3001\u5e02\u573a\u8425\u9500\u3001\u5ba2\u6237\u670d\u52a1\u3001\u8ba2\u5355\u5904\u7406\u3001\u5236\u9020\u3001\u5e93\u5b58\u7ba1\u7406\u7b49\u4fe1\u606f\u3002\u5927\u591a\u6570ERP\u89e3\u51b3\u65b9\u6848\u90fd\u6709\u4e00\u4e2a\u6a21\u5757\u5217\u8868\u548c\u6e05\u5355\uff0c\u544a\u77e5\u4f01\u4e1a\u5404\u4e2a\u53ef\u7528\u6a21\u5757\u7684\u7ed3\u6784\u3002<br \/> \u53ef\u4ee5\u7406\u89e3\u4e3a\u516c\u53f8\u8d44\u6e90\u7684\u7ba1\u7406\uff0c\u4ece\u8d44\u6e90\u5165\u5e93\u5230\u8d44\u6e90\u51fa\u5e93\uff0c\u4ee5\u53ca\u4e2d\u95f4\u7684\u4ea7\u54c1\u8c03\u5ea6\uff0c\u5e93\u5b58\u7ba1\u7406\uff0c\u6700\u5e38\u89c1\u7684\u7406\u89e3\u4e3a\uff0c\u516c\u53f8\u4e70\u5546\u94fa\uff0c\u7ed3\u8d26\u65f6\u6536\u94f6\u5458\u7684\u626b\u7801\u67aa\u5bf9\u63a5\u7684\u652f\u4ed8\u8bb0\u5f55\u5e73\u53f0\uff0c\u6839\u636e\u5546\u54c1\u4fe1\u606f\u8fdb\u884c\u5bf9\u5e94\u5e93\u5b58\u6263\u51cf\u3002<br \/> <strong>\u90a3\u4e48\u4ec0\u4e48\u53c8\u662fMES\u5e73\u53f0<br \/> MES\u5e73\u53f0\u5168\u79f0\uff08ManufacturingExecutionSystem\uff09<\/strong><br \/> \u4e00\u5957\u9762\u5411\u5236\u9020\u4f01\u4e1a\u8f66\u95f4\u6267\u884c\u5c42\u7684\u751f\u4ea7\u4fe1\u606f\u5316\u7ba1\u7406\u7cfb\u7edf\u3002MES\u53ef\u4ee5\u4e3a\u4f01\u4e1a\u63d0\u4f9b\u5305\u62ec\u5236\u9020\u6570\u636e\u7ba1\u7406\u3001\u8ba1\u5212\u6392\u7a0b\u7ba1\u7406\u3001\u751f\u4ea7\u8c03\u5ea6\u7ba1\u7406\u3001\u5e93\u5b58\u7ba1\u7406\u3001\u8d28\u91cf\u7ba1\u7406\u3001\u4eba\u529b\u8d44\u6e90\u7ba1\u7406\u3001\u5de5\u4f5c\u4e2d\u5fc3\/\u8bbe\u5907\u7ba1\u7406\u3001\u5de5\u5177\u5de5\u88c5\u7ba1\u7406\u3001\u91c7\u8d2d\u7ba1\u7406\u3001\u6210\u672c\u7ba1\u7406\u3001\u9879\u76ee\u770b\u677f\u7ba1\u7406\u3001\u751f\u4ea7\u8fc7\u7a0b\u63a7\u5236\u3001\u5e95\u5c42\u6570\u636e\u96c6\u6210\u5206\u6790\u3001\u4e0a\u5c42\u6570\u636e\u96c6\u6210\u5206\u89e3\u7b49\u7ba1\u7406\u6a21\u5757\uff0c\u4e3a\u4f01\u4e1a\u6253\u9020\u4e00\u4e2a\u624e\u5b9e\u3001\u53ef\u9760\u3001\u5168\u9762\u3001\u53ef\u884c\u7684\u5236\u9020\u534f\u540c\u7ba1\u7406\u5e73\u53f0\u3002<br \/> 1\u3001MES\u662f\u5bf9\u6574\u4e2a\u8f66\u95f4\u5236\u9020\u8fc7\u7a0b\u7684\u4f18\u5316\uff0c\u800c\u4e0d\u662f\u5355\u4e00\u7684\u89e3\u51b3\u67d0\u4e2a\u751f\u4ea7\u74f6\u9888\uff1b<br \/> 2\u3001 MES\u5fc5\u987b\u63d0\u4f9b\u5b9e\u65f6\u6536\u96c6\u751f\u4ea7\u8fc7\u7a0b\u4e2d\u6570\u636e\u7684\u529f\u80fd [1] \uff0c\u5e76\u4f5c\u51fa\u76f8\u5e94\u7684\u5206\u6790\u548c\u5904\u7406\uff1b<br \/> 3\u3001MES\u9700\u8981\u4e0e\u8ba1\u5212\u5c42\u548c\u63a7\u5236\u5c42\u8fdb\u884c\u4fe1\u606f\u4ea4\u4e92\uff0c\u901a\u8fc7\u4f01\u4e1a\u7684\u8fde\u7eed\u4fe1\u606f\u6d41\u6765\u5b9e\u73b0\u4f01\u4e1a\u4fe1\u606f\u5168\u96c6\u6210\u3002<br \/> <strong>DRP\u53c8\u662f\u4ec0\u4e48\u5e73\u53f0\u5462\uff1f<br \/> DRP\u5168\u79f0\uff08distribution resource planning\uff09\u5373\u5206\u9500\u8d44\u6e90\u8ba1\u5212\u662f\u7ba1\u7406\u4f01\u4e1a\u7684\u5206\u9500\u7f51\u7edc\u7684\u7cfb\u7edf<\/strong><br \/> DRP\u7cfb\u7edf\u4e3b\u8981\u7531\u5e93\u5b58\u7ba1\u7406\u3001\u8d28\u91cf\u63a7\u5236\u3001\u9884\u6d4b\u4eff\u771f\u3001\u8fd0\u8f93\u7ba1\u7406\u3001\u91c7\u8d2d\u7ba1\u7406\u3001\u8ba1\u5212\uff0f\u8c03\u5ea6\u7ba1\u7406\u3001\u5b9a\u5355\u7ba1\u7406\u3001\u6570\u636e\u5e93\u63a5\u53e3\u4e0e\u6570\u636e\u4f20\u8f93\u6a21\u5757\u7ec4\u6210\u3002<br \/> 1\uff0e\u5e93\u5b58\u7ba1\u7406\u3002\u65e2\u4fdd\u8bc1\u7269\u6599\u4f9b\u5e94\u53c8\u4fdd\u6301\u8f83\u4f4e\u7684\u5e93\u5b58\u6c34\u5e73\uff0c\u5305\u62ec\u4ea4\u4e92\u7684\u5e93\u5b58\u91cf\u67e5\u8be2\u3001\u8d27\u4f4d\u8c03\u63a7(\u8fc7\u8d27\u4f4d\u81ea\u52a8\u5206\u914d\u7b97\u6cd5\u5b9e\u73b0)\u3001\u5468\u671f\u76d8\u70b9\u3001\u5404\u79cd\u7c7b\u578b\u6750\u6599\u5e93\u5b58(\u4e0d\u826f\u54c1\u548c\u591a\u4f59\u54c1\u7b49)\u3001\u51fa\u5165\u5e93\u8bb0\u5f55\u3001\u9000\u8d27\u7ba1\u7406\u3002<br \/> 2\uff0e\u8d28\u91cf\u63a7\u5236\u3002\u5305\u62ec\u8d28\u91cf\u6807\u51c6\u3001\u8d28\u91cf\u4fe1\u606f\u8ddf\u8e2a\u3001\u4e0d\u5408\u683c\u54c1\u505c\u6b62\u53d1\u8d27\u3001\u8d28\u91cf\u7edf\u8ba1\u62a5\u544a\u53ca\u8d28\u91cf\u8bb0\u5f55\u4e0e\u5206\u6790\u3002<br \/> 3\uff0e\u9884\u6d4b\u4eff\u771f\u3002\u901a\u8fc7\u5bf9\u539f\u59cb\u6570\u636e\u7684\u56de\u5f52\u5206\u6790\u548c\u65f6\u95f4\u5e8f\u5217\u5206\u6790\uff0c\u5bf9\u5e93\u5b58\u3001\u5b9a\u5355\u3001\u4ea7\u80fd\u8fdb\u884c\u9884\u6d4b\uff0c\u5bf9\u5e93\u5b58\u7ebf\u8def\u8fdb\u884c\u4ea4\u4e92\u4eff\u771f\u67e5\u8be2\u3002<br \/> 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